Can I monitor the live feed from the PV-500 Neo Pro from anywhere in the world?
No, for remote monitoring from anywhere in the world, we advise you to take a look at the
IP Camera section. The PV-500 Neo Pro comes with a built-in Wi-Fi module that allows you to connect the DVR to your smartphone and access the footage within your Wi-Fi range.
What's the recording resolution of the PV-500 Neo Pro?
The PV-500 Neo Pro offers recording resolutions in 1080p, 720p, and WVGA. You can adjust these settings in the device's configuration.
How long can PV-500 Neo Pro record on a single charge?
When powered by the included BA-2200 battery, the PV-500 Neo Pro can record for up to 160 minutes in 1080p.
Is there a larger capacity battery available for the PV-500 Neo Pro?
Yes, you can purchase the
BA-4400 battery separately. It extends the DVR's operation time to up to 400 minutes.
Can I use my PV-500 Neo Pro as a standard DVR without Wi-Fi function?
Of course, the PV-500 Neo Pro can be used without Wi-Fi, and you have multiple control options available. You're not obligated to use the Wi-Fi functionality if you don't find it practical.
Is the camera included with the PV-500 Neo Pro?
No, the BU-18 Neo Button camera is sold separately. Take a look at our
PV-500 Neo Pro Bundle for a cost-effective deal including both camera and DVR.
Can I use the PV-500 Neo Pro without a camera?
You can power on the DVR, access data, and adjust settings without a camera, but recording is only possible when a camera is connected to the DVR.
Can I operate the PV-500 Neo Pro without an SD card?
No, you must insert an SD card into the slot to activate the DVR. Otherwise, it will automatically power down after a few seconds.
What is the memory capacity of the PV-500 Neo Pro?
All data gets saved on a complimentary 16GB SD card. You can use even larger 32 GB SD cards sold separately or even format 64 GB SD cards to FAT32 format for larger storage.
How do I unlock the screen on my PV-500 Neo Pro?
The screen automatically locks when recording begins, indicated by a lock icon on the touch screen. To unlock it, press and hold the Rec/Stop button for 2-3 seconds until the lock icon disappears.
Can I adjust the video length on my PV-500 Neo Pro?
Yes, you can customize the video length settings to 3, 5, or 10 minutes through the device's settings.
Can I set a password on my PV-500 Neo Pro?
Certainly, you can set a password in the settings, comprising a combination of numbers.
What are the dimensions and weight of the PV-500 Neo Pro?
The PV-500 Neo Pro measures 85x54x21mm and weighs 104g (with BA-2200 battery).
What is included in the package when I buy the PV-500 Neo Pro?
When you buy the PV-500 Neo Pro, the package includes the DVR (PV-500 Neo Pro), a BA-2200 battery, a 16GB SD card, a 5V charger with one European adapter head, a USB cable, a controller cable, and a pouch.
For more info please study the PDF files available for download below.
Mystery Shopping firmware available for download below. Featured include: 25fps, 30-minute video length, motion detection disabled, white time stamp, 3 seconds press at Rec/Stop button to activate the screen. Please note, when using the Mistery Shopping firmware, use PV-Cam Wi-Fi edition of the PV-Cam App.