Only individuals older than age 18 are allowed to purchase products represented and sold through web store SpyShopEurope.com.
Delivery information provided on the website are the most common delivery periods however delivery may be subject to unexpected circumstances and can be delayed.
We do our best to work with the shipping courier and customer that any such situations are resolved as quickly as possible
More information about shipping including delivery times and shipping costs can be found if you follow this link.
Products on our website are covered by the terms and conditions of our warranty. In order to be precise we define it as a warranty that covers product malfunctions due to regular use and also includes malfunctions caused by accident.
In cases where products is intentionally misused (ie. used in conditions beyond product description) we will still take the product for the repair but will charge the repair costs.
Duration of the warranty for each product is 24 months.
If for any reason you are not satisfied with your purchase, you have the right to cancel your order within 14 working days from date of delivery for full refund less money transfer expense and delivery charge. It is your responsibility to return any such items in a saleable condition in their original box and packaging. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you at your cost. Prior to returning any products, please contact us by phone or e-mail.
Together with the returned product, it is necessary to provide original Invoice.
We are not accountable if a customer purchase products that are incompatible with their previously bought software and hardware solutions. On our website, we provide information that will point customer towards requirements of products and product compatibility with our available assortment.
In case a customer is not sure if the product will work with their current setup he is welcome to contact us and we will provide the necessary information whenever it is possible.
All information provided in this website and in these Terms and Conditions are gathered in order to provide the best possible information
We continually do our best to provide the customer with accurate and up to date images, specifications technical and other information on this website, however, we do not take responsibility for possible errors or out of date information.
We reserve the right to correct errors and/or update the content on the website at any time and without notice.
This website contains material which is owned by our company. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Copyright and other relevant intellectual property rights apply on all text relating to the Company's services and to the full content of this website.
On our website, we have price matching policy for certain products. Find out all about our price matching policy including how to apply for it and information about possible exceptions at this link.
All information that you supply to us during registration on our website we consider a business secret and will be used solely for the purposes of communication.
Information will be securely stored in our content management system.
Your name and e-mail address that we receive from your registration we will use to send a single personalized e-mail to your address with a discount or free shipping code that you will be able to use on our website only.
Info will be used only by our sales employee who is sending your e-mail.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive. We will not share your information to any other 3rd parties in order to gain business interest from that transaction.
If you are European resident, at any time you are free to access the personal information we hold about you and ask that your personal information be corrected, updated or deleted and opt-out from any further communication that you might have previously registered for and we will promptly do so.
For specific overview based on the GDPR requirements regarding the purpose of the data collected, means that we use to collect data and staff that has access to the data please check this PDF File.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us on our e-mail or mail address visible below.
Franje Candeka 23B
VAT and import duty
All products visible in our webshop are imported in the territory of the European Union. No additional import duty will be charged on any products for the purchase inside EU.
If you are making an order on our website from outside of the EU, 5% to 14% price deduction depending of the product type can apply. Please contact us for further details.
Prices displayed on various part of the website are presented ex - VAT from the price. The exception is checkout where VAT is visible for customers that are eligible for being charged VAT.
To be more precise if a customer is representing a VAT registered company inside EU or is not located inside EU, VAT will not be included in the checkout or during payment. In case a customer is a retail customer inside EU or a company not part of the EU VAT system, local VAT will be added to the bill during checkout.
Laws in your country
Before ordering any products, we recommend you do a local inquiry to determine if the specific type of product you wish to purchase can be legally possessed or used in your country. It is possible there are restrictions in your country prohibiting the purchase, possession, or use of some items listed for sale on our website.
Take in account that most R&TT equipment as well as jamming equipment is not allowed in countries of European Union for a non-licensed customer. The exceptions are 2.4 GHz transmitters with a maximum power of up to 10 mW and receivers / bug detectors.
By ordering product from our website you agree to take full responsibility for using any equipment purchased from SpyShopEurope.com in compliance with all Human Rights, Privacy Rights and Civil and Criminal laws active in your country.